New Appointment – Ms. Regina Cross, U.S. Senior Director, National Operations

Date: December 23, 2015
Subject: New Appointment – Ms. Regina Cross, U.S. Senior Director, National Operations
We are pleased to announce the appointment of Ms. Regina Cross who joins the Delmar USA team in the newly created position of U.S. Senior Director, National Operations. Ms. Cross will be responsible for all operations in the U.S. including Customs Brokerage as well as international freight. Regina will be mandated for the overall standard of service delivered by our front line operations and ultimately for the customer experience:
Her responsibilities will include but not be limited to; driving operational efficiency and excellence:

  • To ensure all US subsidiaries are aligned both regionally and globally and conform to Delmar HQ operational procedures
  • Responsible for overall data quality and integrity
  • Performance measurements and process management including metrics and Business Intelligence.
  • Evaluate and execute training including Import/Export regulatory compliance
Ms. Regina Cross comes to us with a career encompassing over 25 years of experience in International Freight Forwarding and Customs Brokerage. Previously holding many senior positions including; US Corporate Customs Officer, Regional Vice President with full P/L responsibility, and Vice President of Operations USA. Regina has extensive experience in the development and implementation of compliance systems, security initiatives including C-TPAT, TSA CCSF programs and has vast experience in operational process efficiency and improvement. Regina is a licensed US Customs Broker since 1988 and has also attained the designation of Certified Customs Specialist, and Certified Export Specialist with the National Customs Brokers and Forwarders Association. In addition, Ms. Cross will assume the role of acting NY (JFK) Managing Director with full P&L responsibility and authority reprovingly directly to my office. Regina Cross
Please join me in welcoming Ms. Regina Cross to the Delmar family, we wish her success in her mandate and with the Delmar Group.
Should you have any questions regarding this appointment please direct them to my attention.

Thank you ,
Frank Bello, President
Delmar International (USA)

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